For families
Care at Home, Without the Juggling
- One named case manager who knows the whole case
- A clear plan and monthly budget before care begins
- Qualified professionals found and negotiated for you
- Help with the insurance paperwork
Case and Care Management Services
Better Outcomesat a Better Price
When someone needs care at home after a hospital stay, a serious diagnosis or a long illness, many services have to work together, and the costs can mount quickly.
HCMS gives every patient one named case manager who plans the care, finds and negotiates with qualified professionals, watches the quality, and accounts for the cost every month.
We work with insurers, institutions and families across Hong Kong.
For insurers and institutions
Outcomes and Costs You Can Track
- Case management for policyholders, patients and employees
- Care Workplans approved before any service is arranged
- Open or closed sourcing of professionals, at your choice
- Monthly cost reports, payment worksheets and quarterly portfolio insight
We also work with hospital discharge planners, physicians and specialists, employers, NGOs and charities.
One Team for the Whole Case
Healthcare Case Management Services (HCMS) plans, arranges and oversees care for people who are recovering, or living with illness, at home in Hong Kong.
We bring the patient, the family, the attending physicians and the healthcare professionals onto one plan, and we keep the cost within the insurance entitlement or the funds available.
- Proven in practice. Our on-staff, Hong Kong-registered social worker has managed cases since 2024.
- Open or closed platform. You choose how healthcare professionals are sourced.
- Sound footing. Well capitalized and fully insured.
When HCMS Helps Most
Case management matters most when care is complex, involves several providers, or has to fit within a set budget.
Discharge after Stroke or Surgery
A safe move from hospital to home, with nursing, therapy and equipment arranged around the discharge date.
Cancer Treatment and Recovery
Support at home between treatments: nursing, nutrition, escorts to hospital and help for family carers.
Dementia and Cognitive Decline
Familiar carers, a safe home and a plan that is revised as needs change.
Long-term Disability or Chronic Illness
Ongoing care kept on course, and within budget, month after month.
Frailty and Fall Risk in Older People
Home safety, mobility support and personal care arranged before a fall happens.
Families Juggling Several Providers
One person coordinates everyone involved, so the family does not have to.
How It Works
One case manager takes each patient through eight steps, from referral to the final cost report, so that nothing falls between providers.
- 1
Case Assignment
A named case manager is assigned and gets in touch with the patient or family.
- 2
Needs Assessment
We meet the patient, the family and the attending physicians, in person or remotely, to assess needs.
- 3
Care Workplan and Budget
A written plan and a realistic monthly budget, set against the funds available and approved before any service is arranged.
- 4
Sourcing and Negotiation
Qualified, registered professionals from our network or by quotation, at the best realistic prices for the care required.
- 5
Implementation and Oversight
We introduce the professionals to the patient and family, then monitor care through regular service-quality reviews.
- 6
Responding to Change
When the patient's condition changes, we work with the physicians and family and revise the plan and budget.
- 7
Accounts, Reports and Claims
Every service logged and costed, monthly progress and cost reports, payment worksheets, and help with insurance claims.
- 8
Review, Step Down or Close
The plan is reviewed at least monthly, and closed with a final cost report when the goals are met.
HCMS complements medical second-opinion and hospital-navigation services. It does not duplicate them.
The Standards We Work To
- 1 business dayto contact the patient or family after a complete referral
- 2 hoursto report a medical incident to the family and client
- 24 hoursto report any other significant change in condition
- Every montha plan review, a progress report and a cost report
Open or Closed Platform: Your Choice
Whoever engages HCMS, whether an insurer, an institution or a family, decides how healthcare professionals are sourced.
Closed Platform
Care is delivered by professionals from the HCMS network at our standard rates. It is usually the quickest route to care, from professionals we already know.
Open Platform
We request quotations from independent providers across Hong Kong, typically three, and recommend the best balance of quality, suitability and price. We propose our own professionals only if independent providers cannot deliver on reasonable terms, or with your approval once you have seen the competing quotations.
- You can change platform on one month's notice.
- Any commission received from an outside provider is disclosed to you in writing.
Services We Can Coordinate
A Care Workplan can draw on any of the services below, in whatever combination the patient needs.
Nursing and Personal Care
- Advanced practice nurses
- Registered nurses
- Enrolled nurses
- Healthcare workers
- Personal care workers
- Care-related support workers
- Workmen
- Medical escorts
Rehabilitation and Wellbeing
- Physiotherapists
- Occupational therapists
- Speech therapists
- Chiropractors
- Podiatrists
- Dietitians and nutritionists
- Clinical psychologists
- Psychologists and counselors
- Social workers
- Chinese medicine practitioners
- Acupuncturists
- Physical exercise and training
Equipment, Access and Online
- Home healthcare equipment
- Consumables
- Home monitoring services
- Online and telehealth services
Cost Control You Can See
We know what care costs in Hong Kong and we negotiate on every case. On a home-care package like the one below, the saving can be several times our fee.
Indicative example
HK$10,640saved per month
14.6%of the monthly care package
4 of 4services below the listed rate
| Service | Listed rate (HK$) | Negotiated rate (HK$) | Monthly Saving (HK$) |
|---|---|---|---|
| Physiotherapy4 sessions × 1 hour | 1,100 | 400 | 2,800 |
| Occupational therapy2 sessions × 1 hour | 1,200 | 480 | 1,440 |
| Registered nurse30 days × 8 hours | 2,150 | 1,960 | 5,700 |
| Social worker2 sessions × 1 hour | 800 | 450 | 700 |
| Monthly package total | 72,900 | 62,260 | 10,640 |
Indicative example of one month's home-care package, in Hong Kong dollars. Rates are per session or per day. Listed rates are shown for comparison; actual rates and savings vary from case to case.
What You Receive
Two documents run every case: the Care Workplan, agreed before care starts, and the monthly accounts, which show exactly where the money went.
Before care starts
The Care Workplan
Prepared with the patient, the family and the attending physicians, and reviewed at least monthly.
- Patient and insurance. Contacts, entitlement and referral details.
- Medical background. Diagnosis, treatment stage, physicians and appointments.
- Needs assessment. Mobility, personal care, nutrition, cognition, home safety and more.
- Care goals. What we are aiming for, how progress is measured, and by when.
- Services, providers and budget. Who does what, how often, and what it costs each month.
- Navigation and coordination. Working with hospitals, specialists and insurer services.
- Monitoring and reporting. Contact schedule, record reviews and monthly reports.
- Risks and escalation. Warning signs, emergency contacts and who to call.
- Step-down or closure. When and how care is reduced, transferred or ended.
- Agreement. Signed by the patient or family and the case manager, and approved by the client where required.
Every month · sample figures
The Monthly Cost Report
Sample case: recovery at home during chemotherapy, first month. Figures are illustrative.
| Service | Budget (HK$) | Actual (HK$) |
|---|---|---|
| Nursing: initial assessment | 935 | 935 |
| Nursing: home visits, three a week | 12,045 | 12,045 |
| Dietitian: nutrition plan | 700 | 700 |
| Physiotherapy: arm and shoulder exercises | 1,920 | 1,440 |
| Escort: chemotherapy and clinic visits | 1,800 | 1,560 |
| Personal care worker: home help after treatment | 3,420 | 3,420 |
| Social worker: counseling | 1,350 | 1,350 |
| Contingency: extra nursing visits | 1,590 | 795 |
| Provider costs | 23,760 | 22,245 |
HK$1,515 under budget. Provider costs used 44% of a HK$50,000 monthly entitlement.
Six Linked Sheets in Every Monthly Workbook
The report comes from a workbook you can open and check, one sheet feeding the next.
- Case Summary
- Monthly Budget
- Cost Accounting
- Payment Worksheet
- Provider Register
- Monthly Tracker
Why HCMS?
HCMS draws on a Hong Kong care network built up since 2012, with case management in-house since 2024.
2012Care network founded
10,000+Professionals in the network
300+Institutional clients served
18Districts covered
2024Case management in-house
A Rare Combination of Skills
Healthcare Market Knowledge
We know Hong Kong's providers, what they do well and what care should cost.
Legal Discipline
Clear agreements, clear responsibilities, and personal data handled properly.
Financial and Accounting Rigor
Budgets, monthly accounts and payment worksheets that a finance team can rely on.
References are available on request, including from the insurance sector.
- Clear clinical boundariesHCMS coordinates care. Medical decisions stay with the attending physician.
- Privacy protectedPersonal data is handled under Hong Kong's Personal Data (Privacy) Ordinance.
- Fully insuredProfessional (medical malpractice) indemnity insurance, with a certificate on request.
- Records you can inspectAccurate case and cost records, open to review by the client.
Our Case Management Team
Each case manager handles no more than ten active cases, so every patient gets proper attention.
Director and Compliance Officer
Oversees the service and its standards, and is the final point of escalation.
Client Relationship Manager
The client's regular contact, and the second step in the escalation path.
Case Manager and Head of Patient Assessment
Registered Social Worker
Leads patient assessments and Care Workplans, and manages cases day to day.
Cost and Accounts Analyst
Prepares the monthly cost accounts and payment worksheets.
Escalation path
Case Manager
Client Relationship Manager
Director
Frequently Asked Questions
Who can refer a patient to HCMS?
Insurers and third-party administrators, hospital discharge planners, physicians and specialists, employers, NGOs and charities, and patients and families themselves. A referral needs only a few details: who the patient is, whom to contact, the diagnosis and attending physician if known, and any insurance entitlement or budget for care.
Can a family engage HCMS directly, without insurance?
Yes. Families can engage HCMS directly, with or without insurance. We plan the care around the budget you have available, and the monthly accounts show exactly where the money goes. Please contact us for a quotation.
How quickly can care start?
We contact the patient or family within one business day of receiving a complete referral. We then meet the patient, the family and the attending physicians, and prepare a Care Workplan and budget. Services are arranged as soon as the plan is approved.
Does HCMS provide medical care?
No. HCMS plans, arranges and oversees care. Diagnosis, prescribing and medical decisions stay with the patient's attending physician, and hands-on care is delivered by qualified, registered healthcare professionals. HCMS is not an emergency service. In a medical emergency, call 999.
How are the healthcare professionals paid?
Their fees are separate from the HCMS case management fee. Each month we issue a payment worksheet showing exactly what is due to each provider. The client can pay providers directly from that worksheet, or the patient or family can pay and claim reimbursement, with our help on the paperwork.
How does HCMS charge?
HCMS charges a fixed monthly fee for each patient. It is set by the number of services in the Care Workplan, not by a percentage of the cost of care. The fee covers claims-settlement support, monthly payment worksheets, quarterly portfolio insight and savings reports, and an onboarding briefing. Please contact us for a quotation.
Is there a minimum commitment?
Case management for each patient runs for at least two months and then continues month to month. Either side can end it with one month's written notice.
Can HCMS help with insurance claims?
Yes, on the administrative side. We help the patient, the family and the client prepare and submit claim documents, and we follow them up. We do not advise on policy terms or coverage, and every claim is decided by the insurer.
Which languages do you work in?
We work in Cantonese, English and Mandarin. The patient's preferred language is recorded in the Care Workplan, so that care can be arranged around it.
What if we are not satisfied with a healthcare professional?
Tell your case manager. We record and look into every concern, and we work with you to find a replacement acceptable to everyone as soon as practicable.
How is personal information protected?
Patient information is collected with consent and handled under Hong Kong's Personal Data (Privacy) Ordinance. We use it only to provide and administer the service, and we share it only as far as the patient's care or claims require.
Refer a Patient
Send us a few details, or call, WhatsApp or email us. We are glad to talk through a case before you decide to refer.
Contact Information
- Telephone+852 2790 7290
- WhatsApp+852 6702 1252
- Emailinfo@hcms-hk.com
- OfficeSuite 303, 3/F, Oriental Centre67-71 Chatham Road South, Tsim Sha Tsui, Hong Kong
- HoursMonday to Friday, 09:00 to 18:30Closed on public holidays. At weekends and on public holidays, urgent matters can be raised by telephone or WhatsApp.
HCMS is not an emergency service. In a medical emergency, call 999.